Frequently Asked Questions

You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. We accept major credit cards, debit cards, and digital wallets.

We accept Visa, MasterCard, American Express, PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted channels.

Orders can be modified or cancelled within 1 hour of placement. After this time, the order enters our fulfillment process and cannot be changed. Contact our support team immediately for assistance.

Yes, we offer EMI options on orders above ₹10,000. You can choose from 3, 6, 9, or 12-month EMI plans through participating banks and financial institutions.

We offer free shipping on orders above ₹999. For orders below this amount, shipping charges start from ₹99 depending on the product size and delivery location.

Standard delivery takes 3-7 business days for metro cities and 5-10 business days for other locations. Express delivery (1-2 days) is available for select products and locations.

Currently, we only deliver within India. We're working on expanding our international shipping services and will update customers when available.

Yes, once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order status on our website or through the courier partner's website.

We offer a 30-day return policy for most products. Items must be in original condition with all accessories and packaging. Some categories like personal care items have different return policies.

You can initiate a return through your account dashboard or by contacting our customer support. We'll arrange for pickup at your location at no extra cost.

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.

Yes, we offer exchanges for size, color, or model variations of the same product. The exchange process takes 7-10 business days depending on product availability.

Yes, all our products are 100% authentic and sourced directly from authorized distributors and manufacturers. We provide manufacturer warranties on all applicable products.

Yes, all products come with manufacturer warranties. Additionally, we offer extended warranty options for electronics and appliances. Warranty terms vary by product category.

If you receive a damaged product, please contact us within 48 hours with photos of the damage. We'll arrange for immediate replacement or full refund at no cost to you.

Our customer support team is available to help you choose the right products based on your needs and budget. You can also use our product comparison tools and customer reviews.

Click on 'Sign Up' in the top right corner of our website. You'll need to provide your email address, phone number, and create a password. Account creation is free and gives you access to order tracking and exclusive offers.

Click on 'Forgot Password' on the login page and enter your email address. We'll send you a password reset link. Follow the instructions in the email to create a new password.

You can reach our customer support team via phone at +91 9643838255, email at support@techtera.in, or through our live chat feature. We're available Monday to Saturday, 9 AM to 9 PM.

We're currently developing our mobile app for both Android and iOS platforms. In the meantime, our website is fully optimized for mobile browsing and provides the same features as a native app.